Advertising, Marketing, Public Relations, Printing, Publishing, Web Development
4 Year Degree
Serves as the primary day-to-day contact for Coffey Communications clients during the production of their publications or creation and maintenance of their websites. Exhibits excellence in all areas of customer service. Manages the production process, coordinating communication and expectations between clients and production staff. Ensures that all clients’ design and content standards and preferences are met and that editorial plans and ROI strategies are executed to clients’ satisfaction.
Essential job functions:
Builds and maintains outstanding relationships with an assigned group of clients.
Develops a keen understanding of clients’ goals. Works with clients and internal teams to ensure that each publication or website meets clients’ goals and expectations.
Using project management software, effectively allocates resources across all projects for their assigned group of clients. Manages day-to-day production details related to each publication or website build, ensuring on-time delivery of all aspects of the project.
Leads the onboarding process for new clients; takes the lead in presentations to clients, including prototype and redesign presentations in conjunction with the Art Director.
Organizes and reviews all content at the start of each project. Serves as facilitator and scheduler of the project.
Takes the lead throughout the production process in problem solving with clients and production staff. Strives to head off challenges and discover patterns in service. Looks for opportunities to improve and enhance communication and service to clients.
Obtains and maintains a keen awareness of Coffey products and services. Understands the role of all Coffey departments related to the delivery of clients’ publications or websites.
Education, experience and skills required:
Bachelor’s degree in marketing, communications, public relations, business, English or journalism, or equivalent related education or experience.
Strong customer service orientation and an interest in building open, trusting client relationships. Ability to consult, coach and influence our clients in diverse business environments.
Strong organizational skills. Ability to prioritize work to meet scheduled deadlines and promote positive relations.
Strong leadership and collaboration skills. Ability to have tough conversations and judgment to create steps to resolve potential conflicts or escalate conflicts to management.
Ability to juggle many responsibilities and remain flexible.
A solid understanding of both business and client goals and how they relate.
Strong verbal, written and interpersonal skills. Demonstrated ability to communicate clearly and positively with clients and colleagues.
Coffey is a leading provider of content marketing solutions for hospitals and health plans across the country. Our websites, mobile options and publications increase consumer awareness and strengthen brand identity while providing health information and promoting healthy lifestyles.