Mythics is looking for an experienced Program Manager to join our team and manage IT consulting projects. This role is primarily focused on supporting multiple, simultaneous consulting engagements that vary in length from 1-12 months dealing with Oracle Engineered Systems & Applications solutions in the State, Local and commercial sectors.
Target first engagement is in Financial District of New York City. Candidate must be able to be on-site M-F for normal business hours.
The ideal candidate will have:
Previous consulting experience working with fortune 500 or 1000 clients on a variety of IT projects
Experience working successfully in a matrixed environment
A demonstrable track record of executing and growing multiple projects simultaneously
Experience developing excellent client relationships at director and/or above levels
A focus and passion for customer experience
Ability to identify and broker opportunities to expand Mythics' business within their project portfolio
Experience collaborating with Sales and an Account Manager, operating as a team supporting each customer in their portfolio
Typical Project Management Duties:
Lead teams ranging from 1 to 30+ consultants and clients
Status reporting – authoring, communications, impact/risk assessments, etc.
Lead management and account meetings by providing insights on the account, project schedule, scope and budget
Work with Technical Team Leads to ensure all technical objectives are in scope, represented in the plan, and managed accordingly
Manage all stakeholders and build strong customer and subcontractor relationships
Accountable for day-to-day operations ensuring the consistent delivery of high quality and service to our clients
Serve as the primary project Point of Contact for our clients
Manage and coordinate support of urgent and complex issues
Develop and refine support management processes to ensure timely issue resolution and high-quality customer service.
Assure scope and requirements are monitored and controlled throughout the project’s lifecycle.
Project Reporting and Administration
Present project quality, client and team satisfaction, and project success metrics during project review meetings with the managing director
Track and report weekly on percent complete, schedule, burn, earned value, slippage, issues risks, and opportunities and other key project indicators
Keep an accurate issues & risk tracking document with an associated mitigation plan
Continually seek opportunities to increase customer satisfaction and deepen client relationships
Build a knowledge base of client' mission, organization and objectives
Manage day-to-day client interaction, identify needs, expectations, and evaluate alternative business solutions
Develop lasting relationships with client personnel that foster client ties
Project Accounting and Finance
Understand basic revenue models, P/L, cost-to-completion projections and be able to make decisions independently, in-line with business plan objectives
Understand consulting pricing models and billing procedures
Accurately forecast revenue, profitability, margins, bill rates and utilization
Track and report team hours and expenses on a weekly basis
Manage project budget and project profitability
Determine appropriate revenue recognition, ensuring timely and accurate invoicing, and monitor receivables for project
Conduct weekly meetings with the Project Accountant
Work with Sales, Operations Director, and Account Manager to ensure clients achieve an understanding of expectations, deliverables, dependencies, risks and progress
When appropriate, work directly with clients, or in concert with account management and/or team leads, to secure sign off on deliverables or documentation
Communicate progress, risks, expectations, timelines, milestones and other key project metrics to clients and team members
Bachelor’s degree in a related field
PMP certification required
7+ years of experience in a project management position
5+ years of experience in managing IT projects
2+ years of consulting experience
After initial engagement, candidate must be able to travel up to 80% nationwide
Experience with Agile project management practices such as Scrum and Kanban
Experience with Oracle Databases, PeopleSoft or other Oracle Applications, Engineered Systems, Identity management and Enterprise Monitoring a plus.
Demonstrated ability to establish and maintain effective relationships and partnerships with key stakeholders